Reference

Terms and Conditions for Your Beat Visa Account

These terms set out how your Beat Visa account works, what you agree to when you join, and how we handle access, payments, and disputes. Availability depends on your local law and eligible regions — read through before you start using the platform.

Account-holder agreementbKash, Nagad, Rocket coveredJurisdiction-dependent accessAccount wallet rulesMobile and browser use
Beat Visa Terms and Conditions for Your Beat Visa Account
HOW WE PROTECT YOU

Account Security and Your Rights Under These Terms

We take account integrity seriously. Two-factor verification is required on login and on any withdrawal request, so access stays in your hands. Your account data is stored with encryption and is not shared with third parties outside of payment processing partners like bKash, Nagad, and Rocket. You have the right to request a copy of the data we hold on your account, and you can request account closure at any time through support. Any payment dispute is logged and reviewed within the timeframe set out in our dispute policy.

Login security

Every login requires verification. If you see a login you don't recognise, contact support immediately and we'll lock the account and investigate within one working day.

Data you can request

You can request a summary of account activity and personal data we hold on you by contacting support. We'll respond within the period required under applicable data rules.

Withdrawal verification

Withdrawals are verified against the wallet name on your account. Nagad, bKash, and Rocket payouts must match the registered account holder name to process.

Account closure

You can close your account at any time. Contact support with your account ID, confirm your identity, and we'll process the closure and return any wallet balance within the applicable period.

TERMS QUERY CHANNELS

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about your account or a payment, our support team is available to help. Bring your account ID and, for payment queries, your bKash, Nagad, or Rocket transaction reference so we can trace the issue quickly.

Live Chat Start a live chat from your account dashboard for the quickest response on terms or account questions.
Email Support Send a detailed query to our support address. Include your account ID and the nature of your terms concern for a faster reply.
Help Centre Browse the help centre for plain-language answers to common terms questions, account rules, and payment processes.

Common Questions About These Terms

Real questions from people reading through these terms before opening an account.

Access and eligibility depend on local law and your specific region. Players in Dhaka and elsewhere should confirm that participation is permitted under the rules that apply to them.

If a bKash transfer fails before confirming, the amount returns to your bKash wallet automatically. If it does not return within a few hours, send us your transaction reference and we'll trace it.

No. These terms allow one account per person. Duplicate accounts are flagged during payment verification through bKash, Nagad, or Rocket and may result in both accounts being suspended.

Contact support through live chat or email with your account ID and the transaction reference from your Nagad, bKash, or Rocket app. We log and review every dispute raised.

We notify account holders before material changes take effect, through the contact channel registered on your account. Continued use after that notice counts as acceptance of the updated terms.

Reach out to support with your account ID and a written data request. We'll compile and share your account data within the period required under applicable rules in your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.