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How Beat Visa Handles Your Personal Information

Your privacy is a real operational concern for us, not a checkbox. This page explains what data we collect when you use your account, how we store it, and what you can do with it — including how to request access or deletion.

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Beat Visa How Beat Visa Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Security and Your Account

Security on your account starts at login. We use SSL encryption across all pages and require verification steps when you log in from a new device or location — you'll get an OTP to your registered number before access is granted. Payment data for bKash, Nagad, and Rocket flows through each provider's own secure channel; we receive a transaction reference, not your wallet credentials.

Encryption in Transit

All data between your device and our servers travels over SSL. This applies to account login, payment flows, and any form submission — mobile browser or desktop, same standard.

Cookie Controls

We use functional cookies to keep your session active and preference cookies to remember your settings. You can manage or clear these from your browser settings at any time without losing your account.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain records only as long as required by applicable rules in your region, then delete or anonymise them.

Access Requests

You have the right to ask what data we hold about you, correct anything inaccurate, or request deletion where allowed under your local law. Write to us and we will confirm your request within a reasonable period.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or remove your personal data, contact our support team directly. We handle privacy requests separately from general account queries so they reach the right person faster. Response times depend on the nature of your request, but we acknowledge every submission and follow up with a clear next step.

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Email Support

Send your privacy request to our support address. Include your registered email and the specific data you're asking about so we can locate your account record quickly.

Live Chat

Open the chat window from your account dashboard. For privacy matters, select the account help option and describe your request — our team will route it correctly.

Account Settings

Some data changes — like updating your contact number or linked wallet — can be made directly from your account settings page without needing to contact support.

Privacy Questions We Hear Most

If your question isn't covered here, reach out through the contact paths above. We update this section when we see new questions come up regularly.

We collect your name, email, phone number, device and session data, and transaction records linked to your connected wallets — bKash, Nagad, or Rocket. We collect only what we need to run your account securely.

No. Your wallet PIN and credentials stay within bKash, Nagad, or Rocket's own systems. We receive only a transaction reference number to confirm a payment completed on your account.

Email our support team from your registered address and ask for a data access request. We will identify your account records and send you a summary of what we hold within a reasonable timeframe.

Yes. You can request deletion by contacting support. Whether we can delete all records immediately depends on your local law and any retention rules that apply to your region — we will explain what we can and cannot remove.

Only with service providers who help us operate the platform, and only under data-handling agreements. We do not sell your data. We may disclose records if required by law in your jurisdiction.

You can clear or block cookies through your browser settings on any device. Functional cookies keep your session active; blocking them may affect how your account behaves between visits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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